Returns and Exchanges

Your satisfaction is our priority. We aim to provide you with garments you love and cherish. If a product does not meet your expectations, you may be eligible for a return or refund.

Bespoke Pieces

These garments are made-to-order, tailored specifically to your measurements. As such, returns and refunds are not available for bespoke pieces.

If a bespoke piece arrives damaged, you may return it to us, and we will repair it free of charge. For any questions or requests regarding bespoke items, contact us at contact@maore.ro. We are here to assist you.

Standard Sizes (S, M, L)

For items in standard sizes, you have 14 days from the date of receipt to initiate a return.

Please ensure that:

  • The items are in their original condition, unused, and unwashed.

  • All labels and packaging are intact.

Failure to meet these conditions may result in the return being denied.

The shipping cost for returns is the responsibility of the customer.

How to Return a Product

Send a return request via email to contact@maore.ro with the following details:

  • Full name

  • Order number

  • Item(s) to return

  • Reason for return

We will guide you through the process. Once your return request is processed, you will receive a confirmation email.

Refunds

After receiving and inspecting the returned product(s), we will initiate your refund within 10 business days. Refunds will be processed using the original payment method.

Please note:

  • Shipping costs are non-refundable.

  • It may take additional time for your bank or card provider to post the refund.

If more than 15 business days pass after your return is approved and you have not received your refund, please contact contact@maore.ro and we will resolve the issue promptly.

Damages or Incorrect Products

If an item is damaged or does not correspond to your order, contact us immediately at contact@maore.ro with your order number and photos of the issue. We will resolve the situation as quickly as possible.

Exchanges

We are currently unable to process exchanges. Please return the item for a refund and place a new order for the correct product.